Refund Policy
A Legal Disclaimer
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The Refund Policy outlined above is intended to provide clarity regarding the circumstances under which refunds may or may not be issued by ELEV8 Ventures. By engaging in business with us and submitting payment for services, you acknowledge and agree to the following:
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Binding Agreement: This Refund Policy forms part of the terms and conditions governing your use of our services and constitutes a legally binding agreement between you (“the client”) and ELEV8 Ventures.
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No Guarantees: While we are committed to delivering professional, high-quality services, we make no representations, warranties, or guarantees of specific outcomes or results, including but not limited to marketing performance, business growth, or financial return on investment.
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Limitation of Liability: To the fullest extent permitted by law, ELEV8 Ventures shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, reliance on our work, or enforcement of this Refund Policy.
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Third-Party Services: Any fees paid to or on behalf of third-party service providers (such as advertising platforms, hosting providers, or printing services) are non-refundable and are governed by the terms of the respective third party. ELEV8 Ventures assumes no liability for third-party services.
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Jurisdiction: This Refund Policy and Legal Disclosure shall be governed by and construed in accordance with the laws of the State of NY, NJ, and FL, without regard to conflict of law principles. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in that state.
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Updates: ELEV8 Ventures reserves the right to update, amend, or modify this Refund Policy and Legal Disclosure at any time. Any revisions will become effective immediately upon posting on our website, unless otherwise required by law.
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By submitting payment or otherwise engaging our services, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy and Legal Disclosure.
Refund Policy - the basics
At ELEV8, we take pride in delivering high-quality digital marketing and creative services to our clients. This Refund Policy outlines the circumstances under which refunds may or may not be granted.
By engaging our services, you agree to the terms below:
1. General PolicyDue to the nature of our services, which require time, expertise, and resource allocation, all payments made to ELEV8 Ventures are generally non-refundable. However, we recognize that circumstances may arise where exceptions are warranted, and we aim to handle these on a case-by-case basis.
2. Eligible Refund Situations
• Refunds may be considered in the following limited situations:
• Duplicate Payment: If you are accidentally charged twice for the same service.
• Service Not Rendered: If a paid service was not initiated or delivered due to our actions or inability to perform.
• Project Cancellation (Before Work Begins): If you cancel a project before any work has commenced, you may be eligible for a partial refund, minus any administrative or onboarding fees.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
• Change of Mind: If you decide not to proceed after work has already begun.
• Completed Services: Once a service has been delivered or completed.
• Dissatisfaction with Creative Judgment: Marketing and creative services involve subjective elements. If work is completed according to the agreed scope and revisions process, refunds will not be granted based on personal preference alone.
• Third-Party Costs: Payments made to third-party vendors (e.g., advertising platforms, printing services, hosting providers) are non-refundable.
4. Project Deposits & Retainers
• Deposits or retainers paid to secure services are non-refundable.
• Deposits may be applied as credit toward future services if a project is rescheduled within 60 days, at our discretion.
5. How to Request a RefundTo request a refund under this policy, please contact us at:
Email: INFO@ELEV8STRATEGIC.COM
All refund requests must include:
• Client name and contact information
• Date of payment
• Description of service purchased
• Reason for refund request
We will review and respond to all refund inquiries within 10 business days.
6. Policy Updates
ELEV8 Ventures reserves the right to update or modify this Refund Policy at any time. Any changes will be posted to our website with a revised Effective Date.